Founded in 2007 Group is a UK-based bank control, recoveries direction, and business process outsourcing firm operating in the B2C markets with offices in Glasgow and also Stratford-upon-Avon. Its focus is on understanding its customers' requirements and providing innovative solutions which help construct success both for them and to their own customers.
Currently employs over 220 FTE having a capability to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a leader in regards to innovation and the use of new technologies has established itself as a market leader whilst preserving its freedom from larger less agile competitors. Since the businesses launching back in 2008 and its group have won a number of high profile industry awards including, Best use of technologies for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its own voice recognition dialler platform, in addition to being recognised for innovative use of technologies is to date the sole DCA to have won both best consumer and finest commercial DCA.
Broad sector appeal, works with a variety of customers from lots of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly across these sectors because of our innovative on boarding processes that are designed to facilitate a detailed comprehension of our clients business before commencing work together.
When you operate with nothing is taken for granted, we have the opportunity to get to know you and your clients, the strategy we invent for you is special to your business requirements and evolves along with our venture.
Customer support, has always worked with the impression that regardless of the current situation a client finds themselves dealing with, that they may be and will always remain a valued client of their clients, this ethos ensures that works with its customers across a variety of debt types and age. As well as working with customers on overdue arrears and elderly debt accounts also works with a number of clients at very early stage arrears, often at a white label capacity representing and carrying the name of a number of the UK's biggest titles.
Investing in our people, we are a professional services business focusing on a very significant set of standards which are regulated by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are committed to ensuring that all of our people work to the highest of standards. Development and training play an integral part in the lives of all employees at all levels, Training doesn't finish once induction is completed but is present throughout the working environment.
Quality assurance plays a key role in all we do ; QA touches all elements of our enterprise Get More Info and is covered 6 tips for dealing with debt collectors - Bankrate.com with our three line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management team is composed of some of the very experienced and well regarded professionals in the business, with over a 150 years combined experience in the sphere of financials.